1. What should I do if my order arrives damaged?
If your order arrives damaged, please contact us within 7 days of receiving the item. Include a photo of the damage, and we’ll work with you to resolve the issue with a replacement or refund.
2. How do I know the right size for my dog?
Each product has a size guide in the description. We recommend measuring your dog and comparing it to the guide to ensure the perfect fit. If you’re unsure, feel free to contact us for advice.
3. Do you ship internationally?
Yes, we ship worldwide! Shipping times and fees may vary depending on your location. You can find more details during the checkout process.
4. What are your shipping times?
Orders typically ship within 2-3 business days. Delivery times depend on your location: * Domestic (Japan): 3-7 business days * International: 7-21 business days.
5. Can I return or exchange an item?
Yes, we offer returns and exchanges within 30 days of purchase for unused and undamaged items. Please contact our support team to initiate the process.
6. What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, AMEX), PayPal, and Google Pay for a smooth and secure checkout experience.
7. Are your products safe for all dog breeds?
Absolutely! We prioritize pet safety and ensure our products are suitable for dogs of all sizes and breeds. If your dog has specific needs or allergies, please check the product details or contact us.
8. Do you offer discounts or promotions?
Yes! Subscribe to our newsletter or follow us on social media for updates on exclusive discounts, seasonal sales, and special offers.
9. How can I track my order?
Once your order ships, we’ll send you a confirmation email with a tracking number. Use this to monitor your package’s journey on our website or through the carrier’s tracking page.
10. How can I contact you?
You can reach us via our contact form on the website, email us at es2024fall@gmail.com, or send us a message through our social media channels. We aim to respond within 24 hours.
